What's the recommended pilot duration for Riff?

The recommended pilot duration for a conversational B2B AI solution is two to four weeks from start to production deployment. That window is not arbitrary. It accounts for four distinct phases that any responsible rollout should include: - Initial deployment (getting the assistant live in a staging or limited environment) - Knowledge training (loading product content and simulating Q&A scenarios) - Review and refinement (adjusting responses until they match how the team actually speaks) - Gradual production rollout (expanding to real traffic in a controlled way) Riff compresses the early phases significantly. Because implementation uses a lightweight JavaScript snippet, most teams are live within an afternoon. The training and testing phase is designed to take one to two days of light review, where teams simulate questions and refine answers. That means a team can move from zero to a working, tested assistant in roughly three to five days of actual effort. The full two-to-four-week timeline exists to account for the gradual rollout phase, not because setup takes that long. The goal is production confidence, not just technical completion. Some platforms require weeks of configuration before any real testing can begin. That delays learning and pushes the useful feedback loop further out. Riff addresses this by making deployment the fastest part of the process, so teams spend most of their pilot time on quality review rather than setup logistics. A few factors affect how long a pilot actually takes: - Simpler knowledge bases can compress the timeline - Lower traffic environments carry less rollout risk - The key variable is how quickly a team can review and approve responses before opening the assistant to live visitors Two to four weeks is the right target for organizations that want a responsible rollout. Teams that move quickly through review can reach production confidence even faster. The pilot duration is ultimately a function of team readiness, not tool complexity.