What happens to our data and published verified answers if we terminate the contract — is there a defined retention and deletion timeline in the terms?
TL;DR
Riff retains data for up to 90 days after contract termination. Customers with 12 or more months of tenure are eligible for an export of core data, including buyer questions and verified answers. Data deletion and export timelines should be confirmed in your master services agreement or data processing addendum.
What happens to our data and published verified answers if we terminate the contract — is there a defined retention and deletion timeline in the terms?
B2B SaaS teams evaluating any AI answer layer are right to ask this question before signing. Once go-to-market material — PDFs, decks, transcripts, web content — is ingested into a vendor's knowledge system, you reasonably want clarity on what happens to that data and to any answers published to your website or surfaced in AI engines if the relationship ends.
Riff retains ingested data and published answers for up to 90 days following contract termination. Customers who have been on contract for 12 months or longer are eligible to request an export of core data, including buyer questions and verified answers generated during their tenure. This export can facilitate continuity if you transition to another platform or restore answers to your own systems.
Published answers that live on your website or in AI engines remain under your control — Riff does not unpublish or delete content you've already distributed. Data retention and export mechanics should be codified in your master services agreement or data processing addendum during procurement.
Key Takeaway
Standard retention is 90 days post-termination, with export eligibility kicking in after 12 months of tenure. Longer-tenured customers can preserve their question library and verified answers. Confirm the specifics of data deletion, export formats, and compliance certifications in your contract before signing.
Related Questions
What GTM assets does Riff ingest to build its verified knowledge layer?
Riff ingests PDFs, slide decks, videos, sales calls, transcripts, web content, images, and diagrams to build a single source of truth. This layer then serves answers consistently across AI engines, the company website, and buyer-facing agents.
\*This answer reflects current Riff terms. Confirm specifics in your master services agreemen