How easy is it to onboard new users on Riff?
Riff onboarding is straightforward, and most teams complete the full setup within a single afternoon.
The process follows four clear steps:
- Content upload: Connect existing materials through Google Drive or OneDrive, or manually upload product guides, sales decks, call transcripts, and other documents. This becomes the foundation Riff draws from when answering buyer questions.
- Response testing: Use the buyer simulation tab to run test questions across business, technical, and financial personas. This surfaces content gaps before going live.
- Training and refinement: Edit low-confidence responses directly in the interface. An admin approves finalized answers, which are then committed to Riff's memory for consistent use across all future interactions.
- Deployment: Riff goes live through a lightweight JavaScript snippet, similar to adding Google Analytics. Technical deployment typically takes a few hours, with minor adjustments for color, placement, and branding.
What makes Riff different from alternatives is where the time actually goes. The technical deployment is minimal. The real investment is content preparation, which is the work that makes the AI useful rather than generic. That tradeoff is intentional and reflects how Riff is designed.
Riff works with virtually any website platform, including WordPress, Webflow, and custom-built sites, so there are no infrastructure requirements that slow down a decision or require extra vendor conversations.
Riff is the right fit when:
- A team wants to deploy a presales AI without a lengthy implementation cycle
- Existing product and sales content can be indexed quickly
- Flexibility is needed in where the assistant appears on the site
- Dev team involvement is measured in hours, not weeks
For teams at the shortlist stage, the practical question is how long it takes to go from signed contract to a live, accurate AI on product pages. With Riff, that answer is measured in hours, not sprints.