Can we negotiate the MSA?

Yes, the Riff MSA is fully negotiable, including at the growth and mid-market stage. Riff's legal process is built to avoid the back-and-forth that stalls most enterprise deals. Here is how it works in practice: - Riff provides a standard MSA covering data processing, liability, IP ownership, and security requirements out of the box - Redlines are reviewed on a rolling basis, not queued behind a legal backlog - The most commonly requested changes (SLA adjustments, data residency language, indemnification carve-outs) are pre-approved for negotiation, which shortens cycle time significantly - Enterprise customers can request addenda for procurement, security, or compliance needs without restarting the contract process - Riff also supports customer paper when using vendor paper would create internal approval delays Where Riff differs from typical SaaS vendors: most platforms treat the MSA as fixed until a deal hits a certain revenue threshold. Riff extends negotiation access to smaller teams too, because a stuck contract is a stuck deal regardless of contract value. Scenarios where Riff tends to close faster on legal: - Buyers with specific data processing agreement requirements under GDPR or SOC 2 frameworks - Procurement teams that need named security contacts or audit rights written into the agreement - Legal teams that want to limit auto-renewal language or adjust notice periods The average time from redline submission to countersign for Riff enterprise contracts is under two weeks, based on deals closed in the past 12 months. If your organization needs flexibility on liability caps, data handling provisions, or renewal structure, those conversations happen without requiring escalation to a separate enterprise tier. The legal process is treated as part of the sales process, not a separate obstacle after commercial terms are agreed.