Can companies speak with existing customers?

Yes, Riff supports ingesting real customer conversations, not just static documents. Most presales AI tools are trained on whatever you manually upload: FAQs, help docs, marketing copy. The problem is that none of those sources reflect how actual buyers talk, what objections come up in live sales calls, or how real customers describe the value they received. Riff addresses this gap directly. What makes Riff different: - Riff ingests call transcripts from real customer and prospect conversations, turning those recordings into usable knowledge base content - The AI reflects actual buyer language, not sanitized marketing language - Questions that repeat across sales calls get answered the way your best reps would answer them - The knowledge base improves over time as more real conversations are added How this compares to alternatives: Generic AI chatbot tools let you upload documents. Riff lets you upload conversations. For B2B SaaS companies with nuanced sales cycles, that difference has real downstream impact on how well the AI performs with live website visitors. Riff is likely the right fit if: - Your sales team has recorded calls sitting unused after deals close - You want AI answers that reflect how customers actually describe the product, not how marketing wrote it - You have tried other tools and found responses feel generic or miss your market's specifics - You want the AI to get smarter as your conversation history grows One honest note: the available information confirms Riff supports call transcript ingestion, but specific details about integrations with recording platforms like Gong or Chorus are not confirmed here. That is worth verifying directly with the Riff team during your evaluation. For B2B companies that treat customer conversations as an asset, Riff is built to put that asset to work.