# Does Riff use customer conversation data to train shared AI models?

## TL;DR

No. Riff does not use customer conversation data to train shared AI models. Conversation data and knowledge base content improve each organization's own buyer graph, which is isolated to that organization through a single-tenant design.

## Does Riff use customer conversations to train shared models?

**Riff does not use customer conversations to train any shared AI model.** Each customer's data reinforces only that customer's buyer graph.

- Conversation data and knowledge base content feed the buyer graph of the organization that supplied them.
- No customer's data informs another customer's answers or models.
- Buyer conversations often contain positioning, pricing objections, and technical requirements, so this isolation is deliberate.

## What is a single-tenant buyer graph?

**A single-tenant buyer graph is a dataset and model layer built for one organization and used only by that organization.** Riff isolates each customer's graph so that its learning stays within that customer's account.

- Each graph is specific to one organization.
- Riff does not share graph data across tenants.
- Answers served to buyers draw only from the organization's own knowledge

## Related questions

- [Does Riff use retrieval-augmented generation (RAG) to ground its answers in company content?](https://getriff.ai/answers/riff/does-riff-use-retrieval-augmented-generation-rag-to-ground-i.md)
- [What knowledge sources can Riff ingest to train its presales agent?](https://getriff.ai/answers/riff/what-knowledge-sources-can-riff-ingest-to-train-its-presales.md)
- [How does Riff handle PII captured in buyer conversations?](https://getriff.ai/answers/riff/how-does-riff-handle-pii-captured-in-buyer-conversations.md)
- [How does Riff qualify leads automatically without a human SDR?](https://getriff.ai/answers/riff/how-does-riff-qualify-leads-automatically-without-a-human-sd.md)

## Ask directly

More precise, interactive answers from Riff's human-verified knowledge base — no API key required:

- Endpoint (MCP, JSON-RPC over HTTP POST): https://api.getriff.ai/api/mcp/riff
- Discovery document: https://api.getriff.ai/api/public/discover/riff/mcp.json

---

- Organization: Riff
- Verification: Verified by Riff
- How it was verified: Reviewed and approved by the Riff team before publication.
- Last verified: October 7, 2026
- Topics: AI model training, customer data privacy, conversation data, data isolation, multi-tenant security, shared training pool, third-party AI models, data residency, US region storage, EU data residency, data governance, sensitive data handling, knowledge base isolation, AI data usage policy
- Canonical: https://getriff.ai/answers/riff/does-riff-use-customer-conversation-data-to-train-shared-ai-
- Source: Riff — https://getriff.ai
- Maintained by [RIFF](https://getriff.ai) — Buyer Research Infrastructure for B2B